Your Community Is Ready For Users

The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, or any other community item. To get started, see Managing community content.

Note: Don't confuse topics with articles. In the community, topics are top-level containers for questions.

A key ingredient to a successful community are the moderators. Recruit knowledgeable users who are eager to share their product knowledge, lead lost users to safety, and pick up the latest tricks of the trade from other product experts.

Welcome to Your Help Center!

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate.

The Help Center is designed to provide a complete self-service support option for your customers. It lets them search for an article to learn a task, or ask fellow users for solutions to problems. If they can't find an answer, they can still submit a request to an agent.

For more information, see Using the Help Center to get support.

Get Started With Google Drive

You can store and access your files anywhere with Google Drive — on the web, on your hard drive, or on the go. Here’s how it works:

  1. Create a Google Drive account at drive.google.com.
  2. Install Google Drive on your Android deviceiPhone/iPad, and computer.
  3. Upload and sync files in Google Drive.

Google Drive on the web

Use Google Drive on the web to store and organize all your files. You get 15 GB of free storage across Google Drive, Gmail, and Google Photos. If you run out, you can buy more storage.

With Google Drive on the web, you can:

  • Create, add, or upload a file using a single button.
  • Find and add files shared with you more easily.
  • Single-click a file to select it and double-click a file to open it.
  • Drag-and-drop files and folders just like you do on your desktop.
  • Take advantage of improved accessibility.

Watch a video about Google Drive on the web

Google Drive on the web features

Create, add, or upload a file or folder

To create or add a file or folder, click New. Then, click one of the icons below to take an action.

Add or find files shared with you

To easily add or find files shared with you, click Shared with me. Then, choose a file and choose one of the icons below to take an action.

Google Drive on your mobile device

If you’re on the go, you can still access all of your files. Just download Google Drive on your phone or tablet and you’re all set.

With Google Drive on your mobile device, you can:

  • View, share, and organize your files.
  • Upload and store new files directly from your phone or tablet.
  • Print files from your mobile device.
  • Scan important documents using the camera on your mobile device.
  • Access your files even when you’re not connected to the Internet.

Google Drive on your computer

Download Google Drive on your Mac/PC to keep files on your desktop synced with your files stored on the web. This means that anything you share, move, modify, or put in the trash will be reflected in Google Drive on the web the next time your computer syncs.

With Google Drive on your Mac/PC, you can:

  • Drag files into and out of the folder.
  • Rename files.
  • Move files and folders around.
  • Edit and save files.
  • Move files to trash.
  • Access your files even when you’re not connected to the Internet.

Get Started With iPhone, iPad, and iPod Touch

While setting up your device, you can start over at any point by pressing the Home button.

Turn on your device

You'll see "Hello" in many languages. Slide from left to right anywhere on this screen. 

If you're blind or have low vision, you can turn on VoiceOver or Zoom from the Hello screen.

To find your IMEI/MEID and ICCID, tap "i" in the lower right corner of the screen.

 
 

Select your language and country

When asked, choose your language. Then tap your country or region. This affects how information will look on your device, including date, time, contacts, and more.

 
 

Get online and choose Location Services

Tap a Wi-Fi network to connect. Or if you're setting up an iPhone or iPad with active cell service, you can tap Use Cellular Connection. Get help if you can't connect to Wi-Fi.

Then decide on Location Services, a feature you'll need for apps like Maps and Find My Friends.

 
 

Set up Touch ID and create a passcode

On some devices, you can set up Touch ID. With this feature, you can use your fingerprint to unlock your device and make purchases. 

Next, set a six-digit passcode to help protect your data. You'll need a passcode to use features like Touch ID and Apple Pay. If you'd like a four-digit passcode, custom passcode, or no passcode, tap Passcode Options.

 
 

Restore or transfer your apps and data

Tap Restore from iCloud BackupRestore from iTunes Backup, Set up as New, or Move Data from Android.

 
 

Sign in with your Apple ID and set up iCloud Drive

Enter your Apple ID and password. To skip this step, or if you don't have an Apple ID, tap Don't have an Apple ID or forgot it.

If you use more than one ID, tap Use different Apple IDs for iCloud and iTunes.

Next, if you've signed in with your Apple ID and created a passcode, you might be asked to set up iCloud DriveApple Pay, and iCloud Keychain.

 
 

Set up Siri

Choose whether to use Siri. On some devices, you'll be asked to speak some phrases so that Siri can get to know your voice. 

 
 

Choose settings for app analytics and display resolution

Decide whether to share information with app developers.

Next, if you have an iPhone 6 or later, choose between two display resolutions: Standard shows more on your screen, while Zoomed uses larger text and controls. Then tap Next to continue.

 
 

Finish up

Tap Get Started to begin using your device. Make a safe copy of your data by backing up, and learn about more features in the user guide for your iPhoneiPad, or iPod touch

How to Back Up Your Devices Using iCloud or iTunes

If you back up your iPhone, iPad, or iPod touch, you’ll have a copy of your information to use if your device is ever replaced, lost, or damaged. Backups let you transfer data from your last device to your new one.

Choose a backup method

Before you get started, learn the difference between making backups with iCloud and iTunes. Decide which method is best for you and follow the steps below. In case you ever need an alternative backup, you can make one in iCloud and another in iTunes.

Make a backup using iCloud

  1. Connect your device to a Wi-Fi network.
  2. In iOS 8 or later, tap Settings > iCloud > Backup.
    In iOS 7 or earlier, tap Settings > iCloud > Storage & Backup. 
  3. Make sure that iCloud Backup is turned on.
 
 

4.  Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.

5.  Make sure the backup finished by tapping Settings > iCloud > Storage > Manage Storage, and then select your device. The backup you just made should appear in the details with the time and backup size.

Follow more steps if you need help making a backup in iCloud.

Back up automatically in iCloud

After you've turned on iCloud Backup, iCloud can automatically back up your device each day. iCloud makes these daily automatic backups only if:

Make a backup using iTunes

  1. Open iTunes and connect your device to your computer. 
  2. Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases. Then wait for the transfer to finish. If you're using Windows and you don't see a File menu, hold down the Control and B keys.
 
 

3.  If you want to save Health and Activity data from your iOS device or Apple Watch, you’ll need to encrypt your backup: Select the box called Encrypt [device] backup and make a memorable password. 

Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.
If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now. If you're using Windows click File > Devices > Back up (if you don't see a File menu, hold down the Control and B keys).

 
 

4.  After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see  beside the name of your device.

 
 

Set Up Your Apple ID for iCloud and iTunes

An Apple ID is the email address you use as a login for just about everything you do with Apple, including using iCloud to store your content, buying songs from the iTunes Store, and downloading apps from the App Store.

When you set up your iPhone, iPad, or iPod touch, you can use the same Apple ID for both iCloud services and purchases on the iTunes Store, App Store, and iBooks Store. Or, you can also use one Apple ID for iCloud services and a different Apple ID for Store purchases (including iTunes in the Cloud and iTunes Match). You'll get all the benefits of iCloud whether you use the same Apple ID for iCloud and Store purchases, or different IDs for each. To change the Apple ID signed in to iCloud or iTunes on your iPhone, iPad or iPod touch, sign out and use the steps below to sign back in with the updated Apple ID.

Use the same Apple ID for
both Store purchases and
iCloud (recommended)

Use one Apple ID for iCloud
and a different one for
Store purchases

Use the same Apple ID for both Store purchases and iCloud (recommended)

We recommend that you use the same Apple ID for Store purchases and iCloud. Using multiple Apple IDs might be confusing and might cause issues with accessing purchased content or using some services.

iPhone, iPad, or iPod touch

  1. When you first set up your device running iOS 5 or later, enter the Apple ID you use for iTunes in the setup screens. It will be used for Store purchases and iCloud.
  2. If you skipped the setup process, enter your Apple ID in Settings > iCloud and Settings > iTunes and App Stores.

Mac or PC

  1. Enter your Apple ID on your computer:
    • Mac: Enter your Apple ID in Apple () menu > System Preferences > iCloud.
    • Windows 8: Enter your Apple ID in the iCloud Control Panel. To access the iCloud Control Panel:
      1. Move the pointer to the upper-right corner of the screen to show the Charms bar.
      2. Click the Search charm.
      3. Then click the iCloud Control Panel on the left.
    • Windows 7 and Vista: Enter the same Apple ID in Control Panel > Network and Internet > iCloud.
  2. Enter your Apple ID in iTunes:
    • iTunes 10: Store > Sign In.
    • iTunes 11 or later: iTunes Store > Quick Links: Account.

If you're using Windows 7 or 8 and can't see the menus, learn how to turn on iTunes menus.

Use one Apple ID for iCloud and a different Apple ID for Store purchases

You can use different Apple IDs for iCloud and Store purchases and still get all of the benefits of iCloud.

iPhone, iPad, or iPod touch

  1. When you first set up your device with iOS 5 or later, enter the Apple ID you want to use with iCloud. If you skipped the setup assistant, sign in to Settings > iCloud and enter the Apple ID you’d like to use with iCloud.
  2. In Settings > iTunes and App Stores, sign in with the Apple ID you want to use for Store purchases. You might need to sign out first to change the Apple ID.

Mac or PC

  1. Enter the Apple ID that you want to use with iCloud on your computer:
    • Mac: Enter your Apple ID in Apple () menu > System Preferences > iCloud.
    • Windows 8: Enter your Apple ID in the iCloud Control Panel. To access the iCloud Control Panel:
      1. Move the pointer to the upper-right corner of the screen to show the Charms bar.
      2. Click the Search charm.
      3. Then click the iCloud Control Panel on the left.
    • Windows 7 and Vista: Enter the same Apple ID in Control Panel > Network and Internet > iCloud.
  2. Enter the Apple ID you want to use for Store purchases in iTunes:
    • iTunes 10: Store > Sign In.
    • iTunes 11 or later: iTunes Store > Quick Links: Account.

If you're using Windows 7 or 8 and can't see the menus, learn how to turn on iTunes menus.

Once a device or computer is associated with your Apple ID for your iTunes Store account, you cannot associate that device or computer with another Apple ID for 90 days.

Connect to Wi-Fi on Your iPhone, iPad, or iPod Touch

Connect to WiFi networks

  1. Tap Settings > Wi-Fi, and make sure Wi-Fi is turned on. Your device will search for available Wi-Fi networks.
 
 

2.  Tap the name of the Wi-Fi network you'd like to join.

 
 

After you've joined the network, you should see next to the network, and in the upper-left side of your display. 

Connect to secure Wi-Fi networks 

  1. Tap Settings > Wi-Fi, and make sure Wi-Fi is turned on. Then, tap the name of the Wi-Fi network you'd like to join. Password-protected networks have  by their names.
 
 

2.  When asked, enter the password and tap Join. If tapping Join has no effect, the password you entered is too short. 

 
 

Connect to hidden Wi-Fi networks

Since hidden networks won't appear in your device's list of available networks, you'll need to know the exact name of the network you're trying to join.

  1. Tap Settings > Wi-Fi, and make sure Wi-Fi is turned on. Tap Other.
 
 

2.  Enter the exact name of the network, then tap Security.

 
 

3.  Pick the security type. Not all hidden networks are secure. Check with the network administrator if necessary.

 
 

4.  At the top of the screen, tap Other Network to return to the previous screen.

5.  Enter the network password in the Password field, then tap Join.

 
 

After you've joined the network, you should see next to the network, and  in the upper-left side of your display. 

Add an email account on your iPhone, iPad, or iPod touch

Add an account

  1. Go to Settings > Mail, Contacts, Calendars.
  2. Tap Add Account.
 
 

3.  Select your email provider. If you don't see your email provider listed, tap Other > Add Mail Account. If you don't know your settings, try looking them up or contacting your email provider

 
 

4.  Enter your account information. 

5.  After you create your account, you can choose what you want to sync.

Working With Google Slides

Google Slides is an online presentations app that allows you to show off your work in a visual way. Here's what you can do with Google Slides:

  • Create and edit presentations
  • Edit a presentation with friends or coworkers, and share it with others effortlessly
  • Import .pptx and .pps files and convert them to Google presentations
  • Download your presentations as a .pdf, .ppt, .svg, .jpg, or .txt file
  • Insert images and videos into your presentation
  • Publish and embed your presentations in a website 

Need more help? https://support.google.com/docs/answer/49008?rd=1

Working With Google Docs

Google Docs is an online word processor that lets you create and format text documents and collaborate with other people in real time. Here's what you can do with Google Docs:

  • Upload a Word document and convert it to a Google document
  • Add flair and formatting to your documents by adjusting margins, spacing, fonts, and colors — all that fun stuff
  • Invite other people to collaborate on a document with you, giving them edit, comment or view access
  • Collaborate online in real time and chat with other collaborators — right from inside the document
  • View your document's revision history and roll back to any previous version
  • Download a Google document to your desktop as a Word, OpenOffice, RTF, PDF, HTML or zip file
  • Translate a document to a different language
  • Email your documents to other people as attachments

Need more help? https://support.google.com/docs/topic/21008

Working With Google Sheets

Google Sheets is an online spreadsheet app that lets you create and format spreadsheets and simultaneously work with other people. Here's what you can do with Google Sheets:

  • Import and convert Excel, .csv, .txt and .ods formatted data to a Google spreadsheet
  • Export Excel, .csv, .txt and .ods formatted data, as well as PDF and HTML files
  • Use formula editing to perform calculations on your data, and use formatting make it look the way you'd like
  • Chat in real time with others who are editing your spreadsheet
  • Create charts with your data
  • Embed a spreadsheet — or individual sheets of your spreadsheet — on your blog or website

Need more help? https://support.google.com/docs/topic/20322

Understanding the Assignment Flow

Classroom weaves together Google Docs, Drive, and Gmail so teachers can create and collect assignments paperlessly. Within Classroom, teachers can create an assignment, use it in multiple classes, and choose how students complete the assignment (for example, whether each student receives an individual copy or all students work in the same copy of the assignment). The teacher can track who has completed the assignment and who hasn't, and provide feedback to individual students.

Here's an example of the assignment flow between a teacher and a student:

 

Teacher

 

Student

Teacher creates an assignment with an attached Google Doc.

 

 

Teacher grades the assignment.

 

 

Student edits the copy of the homework and turns it in. 

 

 

Student reviews and edits the copy of the homework.

 

  1. Teacher selects the option to create a copy of the Google Doc for each student and sends the assignment to the class.
  2. After turning in an assignment, the student loses edit access to the Doc but remains a viewer.
  3. The teacher edits the Doc to grade the assignment, returns it to the student, and editing access is again transferred to the student.

Both the teacher and students can see a list of pending and completed class assignments. The teacher can see the all of the grades for an assignment, and students can see their own grades for completed assignments.

What Do I Need to Run AirServer?

  • AirServer. (Each computer requires one license)
  • Mac running OS X 10.8 (Mountain Lion) or newer (Mavericks, Yosemite, El Capitan) or a PC running Windows 7, 8, 8.1 or Windows 10. Note: Windows XP and Windows Vista are not supported.
  • Devices that support mirroring to AirServer are: iPhone 4s or newer, iPod touch 5 or newer, iPad mini (all models), iPad 2nd gen or newer, and new model Macs with built-in mirroring running Mountain Lion, Mavericks, Yosemite, or El Capitan.
  • Internet connection for activation. An internet connection is not necessary after you have activated AirServer with a purchased license.
  • Wi-Fi or ad-hoc network for operation.

Does AirServer Support Airplay Mirroring?

Yes. Mirroring has been fully supported since version 4.0 of AirServer. Make sure that you own a mirroring capable iOS device such as:

  • iPad (2nd generation or newer, including retina models)
  • iPad mini (all versions, including retina models)
  • iPhone (4s or newer)
  • iPod touch (5th generation or newer)

AirServer also supports desktop mirroring from capable Macs running Mountain Lion, Mavericks or Yosemite, such as:

  • iMac (Mid 2011 or newer)
  • Mac mini (Mid 2011 or newer)
  • MacBook Air (Mid 2011 or newer)
  • MacBook Pro (Early 2011 or newer)
  • Mac Pro (Late 2013 or newer)

 You also need a Mac running Mountain Lion / Mavericks / Yosemite / El Capitan or a PC running Windows 7 / 8 / 8.1 / Windows 10.

Note: Older iOS devices with single core processor, such as iPad 1, iPhone 4, iPhone 3GS or iPod Touch, do not support AirPlay mirroring, although they may support other AirPlay features such as audio, photo and video streaming.

How to Connect an IOS Device to Your Mac/PC

If you are using iOS 8 or iOS 9, follow these steps:

  • Connect your iOS device and your computer running AirServer to the same Wi-Fi network.
  • On your iOS device, swipe up from the bottom of your screen to access the Control Center.
  • Tap the AirPlay icon. You should now see a list of AirPlay enabled receivers available on your network.
  • If you do not see the AirPlay icon, or your computer is not showing, visit the troubleshooting section.
  • Tap the name of the AirPlay receiver you wish to AirPlay to. This would be the name of the computer running AirServer.
  • On iPads with iOS 8 or newer, Apple have hidden the mirroring switch. Scroll up on the AirPlay list, after you have tapped the name of the computer, to reveal the mirroring switch.
  • To begin mirroring, toggle the mirroring switch. This is only available if your iOS device and computer support mirroring.

If you are using iOS 7, follow these steps:

  • Connect your iOS device and your computer running AirServer to the same Wi-Fi network.
  • On your iOS device, swipe up from the bottom of your screen to access the Control Center.
  • Tap the AirPlay icon. You should now see a list of AirPlay enabled receivers available on your network.
  • If you do not see the AirPlay icon, or your computer is not showing, visit the troubleshooting section.
  • Tap the name of the AirPlay receiver you wish to AirPlay to. This would be the name of the computer running AirServer.
  • To begin mirroring, toggle the mirroring switch. This is only available if your iOS device and computer support mirroring.

Visual Guide for iOS 7 / iOS 8:

Step 1. On your iOS device, swipe up from the bottom of your screen to access the Control Center. In the Control Center, you will see an AirPlay icon, if any AirPlay receivers are detected on the network. If you do not see the AirPlay icon, or your computer is not showing, visit the troubleshooting section.

 
 

Step 2. Tap the AirPlay icon to see a list of AirPlay enabled receivers available on your network.

 
 

Step 3. Tap the name of the AirPlay receiver you wish to AirPlay to. This would be the name of the computer running AirServer. Once you tap the name, you are connected to the computer and could immediately begin streaming content from AirPlay-enabled apps to AirServer. However, you are not yet mirroring.

 
 

Step 4. To begin mirroring, toggle the mirroring switch. Please note, iOS 8 hides the mirroring switch, which means that you would have to scroll up on the AirPlay list to reveal the mirroring switch. Once you toggle the switch to the ON position, which would turn the switch green, you have enabled mirroring and your device will be showing on the computer running AirServer.

Mirroring is only available if your iOS device and computer support mirroring.

 
 

Step 5. Tap the “Done” button to close the list of AirPlay receivers. Notice the AirPlay icon in the Control Center now lists your computer.

 
 

Step 6. Hide the Control Center by swiping the window downwards. Open any app, or show any content from your iOS device. It will be mirrored to the computer that is running AirServer.

 
 

On iOS 6 and older, follow these steps:

  • Open your iOS device and double-tap the home button. A sliding menu will appear at the bottom of your screen.
  • Swipe from left-to-right until you see the circular AirPlay button.
  • Tap the icon and a list of AirPlay enabled devices will appear.
  • The computer, on which you installed AirServer, will show up on this list. To connect, simply tap the name of your machine.
  • If you do not see the AirPlay icon, or your computer is not showing, visit the troubleshooting section.
  • To begin mirroring, toggle the mirroring switch. This is only available if your iOS device and computer support mirroring.
  • If you are running an AirPlay-enabled application, such as YouTube, the AirPlay icon will be visible in the video’s navigation bar. Simply tap the AirPlay icon and a list of AirPlay enabled devices will appear. The computer, on which you installed AirServer, will show up on this list. To connect, simply tap the name of your machine.

Creating and Using Good Passwords

 
Creating and using good passwords
 

According to the traditional advice — which is still good — a strong password:

  • Has 12 Characters, Minimum: You need to choose a password that’s long enough. There’s no minimum password length everyone agrees on, but you should generally go for passwords that are a minimum of 12 to 14 characters in length. A longer password would be even better.
  • Includes Numbers, Symbols, Capital Letters, and Lower-Case Letters: Use a mix of different types of characters to make the password harder to crack.
  • Isn’t a Dictionary Word or Combination of Dictionary Words: Stay away from obvious dictionary words and combinations of dictionary words. Any word on its own is bad. Any combination of a few words, especially if they’re obvious, is also bad. For example, “house” is a terrible password. “Red house” is also very bad.
  • Doesn’t Rely on Obvious Substitutions: Don’t use common substitutions, either — for example, “H0use” isn’t strong just because you’ve replaced an o with a 0. That’s just obvious.

Try to mix it up — for example, “BigHouse$123” fits many of the requirements here. It’s 12 characters and includes upper-case letters, lower-case letters, a symbol, and some numbers. But it’s fairly obvious — it’s a dictionary phrase where each word is capitalized properly. There’s only a single symbol, all the numbers are at the end, and they’re in an easy order to guess. 

A Trick For Creating Memorable Passwords

With the tips above, it’s pretty easy to come up with a password. Just bash your fingers against your keyboard and you can come up with a strong password like 3o(t&gSp&3hZ4#t9. That’s a pretty good one — it’s 16 characters, includes a mix of many different types of characters, and is hard to guess because it’s a series of random characters.

The only problem here is memorizing this password. Assuming you don’t have a photographic memory, you’d have to spend time drilling these characters into your brain. There are random password generators that can come up with this type of password for you — they’re generally most useful as part of a password manager that will also remember them for you.

You’ll need to think about how to come up with a memorable password. You don’t want to use something obvious with dictionary characters, so consider using some sort of trick to memorize it.

For example, maybe you can find it easy to remember a sentence like “The first house I ever lived in was 613 Fake Street. Rent was $400 per month.” You can then turn that into a password by using the first digits of each word, so your password would become TfhIeliw613FS.Rw$4pm. This is a strong password at 21 digits. Sure, a true random password might include a few more numbers and symbols and upper-case letters scrambled around, but it’s not bad at all. You just need to remember two simple sentences, so it’s easy to remember.